We want you to feel confident in your purchase. Below you will find details regarding our return policy, eligibility, and how to initiate a return.
Return Policy
We accept returns within 30 days of delivery. Items must be returned in unused condition and in their original packaging.
Return Window
Returns must be initiated within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for return.
Condition Requirements
To be eligible for a return, items must be:
unused, in original condition, and returned with original packaging
Items that show signs of use, wear, or damage may not be accepted.
Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.
This allows us to process requests as efficiently as possible.
How to Initiate a Return
To begin a return, please contact our Client Care team through the Contact Concierge page with your order number and reason for return.
Once your request is approved, you will receive further instructions.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
We recommend using a trackable shipping method to ensure your return is received.
